โ Help Center
Frequently Asked Questions
Everything you need to know about Sociorise. Can’t find an answer? Contact us directly!
๐
50+
Questions Answered
10min
Avg Reply Time
4.9โ
Support Rating
24/7
Available
๐ General Questions
What is Sociorise?
โ
Sociorise is social media marketing panel. We provide real followers, likes, views and comments for Instagram, TikTok, YouTube and Facebook. Trusted by 50,000+ customers since 2023.
Is Sociorise legitimate and trustworthy?
โ
Absolutely! We have been operating since 2023 with 50,000+ satisfied customers, 80k+ orders delivered and a 4.9-star average rating. All reviews are from verified customers with real orders.
Which platforms do you support?
โ
We support Instagram, TikTok, YouTube, Facebook, Twitter/X and Spotify. We offer followers, likes, views, comments, shares and more for each platform. View all services โ
Do I need to create an account?
โ
Yes, creating an account is free and required to place orders. It allows you to track order status, receive payment links, manage subscriptions and access 24/7 support. Sign up free โ
๐ Orders & Services
How do I place an order?
โ
1. Create an account โ 2. Go to New Order in dashboard โ 3. Select platform and service โ 4. Enter profile link and quantity โ 5. Choose payment method โ 6. Submit and receive payment notification within 2 hours. Order now โ
What is the minimum order quantity?
โ
Minimum quantities vary by service. Most services start from 100 units. You can see the minimum and maximum for each service on the order page.
Can I cancel an order after placing it?
โ
Yes, you can cancel an order if it is still in “Pending” status (before payment and processing begins). Once processing starts, cancellation may not be possible. If paid from balance, the amount is automatically refunded.
Are the followers and likes real?
โ
Yes! We have a strict zero-bot policy. All followers, likes and views come from real, active social media accounts. We never use bots or fake profiles.
What are subscription plans?
โ
Subscription plans provide automatic monthly growth. You pay monthly and receive followers, likes and views every month without placing new orders. Available for 1 month, 3 months and 12 months. View plans โ
๐ณ Payment Questions
What payment methods do you accept?
โ
We accept: Visa/Mastercard,Cryptocurrency (Bitcoin, USDT), and Account Balance (digital wallet for instant orders).
When do I need to pay for my order?
โ
After placing your order, our team verifies it within 2 hours and sends you a secure payment notification via email and your dashboard. After payment, delivery begins within 30 minutes.
What is Account Balance and how does it work?
โ
Account Balance is a digital wallet within Sociorise. You can add funds and use it to pay for orders instantly โ no waiting for payment link verification. Orders paid from balance start processing immediately.
Is my payment information secure?
โ
Yes, 100% secure. All transactions use SSL/TLS encryption. We do not store your card details. Payments are processed through secure, PCI-compliant payment processors.
Can I withdraw my account balance?
โ
Yes! You can request a withdrawal from your dashboard. Minimum withdrawal is $5. Withdrawals are processed within 24 hours.
๐ Delivery Questions
How fast is delivery?
โ
Most orders start within 30 minutes of payment confirmation. Small orders (under 1K): 1-6 hours. Medium (1K-10K): 6-24 hours. Large orders (10K+): 1-3 days.
Why is my delivery gradual and not instant?
โ
We use gradual delivery to make growth look natural and organic. Sudden large increases can trigger platform algorithms and look suspicious. Gradual delivery keeps your account safe while achieving results quickly.
My profile must be public for delivery, right?
โ
Yes, your social media profile must be set to PUBLIC during the entire delivery period. If your profile is private, we cannot deliver the service and no refund will be issued for this reason.
Can I track my order status?
โ
Yes! Login to your Sociorise Dashboard to track all your orders in real-time. You can see order status (pending, processing, completed) and delivery progress.
Will followers drop after delivery?
โ
We provide high-quality, stable followers. Some minor drops can occur due to platform cleanups. We offer a 30-day refill guarantee โ if numbers drop within 30 days, contact us and we’ll top up for free.
๐ Safety & Security
Is it safe to buy followers and likes?
โ
Yes, our services are designed to be safe. We use gradual, natural-looking delivery and only real accounts. We never ask for your password. However, buying engagement technically violates most platform terms, so there is always a small risk of platform action.
Do you need my social media password?
โ
Absolutely NOT. We never ask for your social media password under any circumstances. We only need your public profile link or post URL. If anyone asks for your password claiming to be Sociorise, it is a scam.
Can my account get banned?
โ
Our services are designed to minimize risk through gradual delivery and real accounts. Account bans are very rare with our services, but we cannot 100% guarantee immunity from platform actions. We recommend not ordering very large quantities at once.
How do you protect my personal data?
โ
We use SSL encryption, secure password hashing and never share your data with third parties. Read our Privacy Policy for full details.
๐ค Account Questions
How do I reset my password?
โ
Go to the Login page and click “Forgot Password”. Enter your email address and we’ll send you a password reset link within a few minutes.
How do I verify my email?
โ
After registration, we send a verification email to your registered address. Click the link in the email to verify. If you didn’t receive it, go to your dashboard and click “Resend Verification Email”.
How do I delete my account?
โ
To delete your account, contact our support team at contact@sociorise.com. We’ll process account deletion within 7 business days. Any remaining balance will be refunded before deletion.
๐ฐ Refund Questions
Do you offer refunds?
โ
Yes! If we cannot deliver your order, we offer a full refund. Read our complete Refund Policy for all details on eligibility and the refund process.
How long does a refund take?
โ
Account Balance: Instant. Bank Transfer: 1-2 business days. Card: 1-2 business days. Cryptocurrency: 24 hours.
How do I request a refund?
โ
Contact our support team via Live Support, email (contact@sociorise.com) or dashboard support ticket. Provide your Order ID and reason for refund. We’ll review and respond within 24 hours.
What happens if followers drop after delivery?
โ
We provide a 30-day free refill guarantee. If your follower/like count drops significantly within 30 days of delivery, contact us with your Order ID and we’ll top it up for free โ no charge.